Tenancy Sustainment Officer

£33000/annum

Full Time, Public Sector Vacancy In West Midlands (County)

BDS Recruitment are currently recruiting for a tenancy sustainment officer on a full-time basis, working from home with travel to services in and around Wolverhampton.

Duties and Responsibilities:

* Maintain and manage information systems to ensure all contracts, agreements and data is accurate and up to date.

* Assisting with payments of rent and other charges when tenants sign up, assisting customers having difficulties with rent payments and other debts.

* Assist the Tenancy Sustainment Manager in preparing a case for Court in relation to tenancy breach.

* Be a point of contact for, and promote positive relationships within, local communities.

* Collect rents and service charges and respond appropriately to any arrears.

* Ensure that sign-ups are completed at the earliest opportunity and that all associated paperwork is completed and returned to the relevant teams.

* To ensure that all paperwork relating to Housing Benefit claims is completed either at sign up, or at the earliest opportunity afterwards.

* Ensure new clients understand the responsibilities of their tenancy/license before they sign it.

* Work with property services, lettings and partner agencies to ensure vacant properties are let promptly.

* Be the key contact for partner organisations, dealing with day-to-day enquiries, building positive working relationships.

Criteria:

* Full UK Driving License and access to own vehicle is essential.

* Former Housing experience is essential including tenancy management, rent arrears, and managing tenant expectations.

*

CIH Level 3 in Housing Practice or Housing Services or a commitment to work towards this qualification.

This is a temp to perminent role

Salary; £33,000 per annum

Mileage is paid at 45p per mile

Apply now for immediate considoration

2025-10-13 11:13:49

Apply For This Public Sector Job In Wolverhampton West Midlands (County) Vacancy – Here 

Updated 10-11-2025 16:05