Repairs Scheduler

£18/hour

Full Time, Property Services Vacancy In Greater London

Repairs Scheduler – Housing Association – South West London
£Competitive | 3-Month Temp to Perm | Interviews: 28/07 | Start: 04/08
We’re recruiting a Repairs Scheduler for a Housing Association in South West London. This is a 3-month temp-to-perm opportunity, perfect for someone with housing or repairs experience who thrives in a busy, customer-focused environment.
You’ll be the link between operatives and residents, ensuring repairs are triaged, scheduled, and completed efficiently, while providing excellent service across multiple channels.
Key Responsibilities:
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Handle customer queries via phone, email, webchat, social media, and face-to-face
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Triage repair requests and allocate to the appropriate team/contractor
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Manage and monitor appointment bookings and workloads
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Ensure operatives have clear, efficient schedules and the tools to deliver
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Reallocate rejected or incomplete tasks promptly
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Collaborate with internal teams to resolve issues and improve processes
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Accurately log job data, completion notes, and performance metrics
What We’re Looking For:
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Experience delivering first-class customer service and planning/ schedulling experience, ideally in a repairs or housing setting
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Ability to investigate, evaluate, and resolve issues quickly
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Confident with IT systems: Word, Excel, databases, and email
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Strong communication, organisational, and problem-solving skills
The Ideal Candidate Will Also:
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Communicate authentically and adaptably with a diverse range of people
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Take initiative to improve services while remaining cost-effective
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Stay organised, resilient, and solutions-focused under pressure
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Embrace inclusion, curiosity, honesty, and continuous improvement
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Create a supportive, equal, and empowering environment for others
Contract Details:
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3-month temp-to-perm
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Interview Date: 06/05/2025
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Start Date: 12/05/2025
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Location: South West London
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Pay: Competitive hourly rate
Immediate availability preferred.
If you're ready to make a real difference in housing repairs and customer service, apply now

2025-08-29 09:17:27

Apply For This Property Services South West London Vacancy – Here 

Updated 08-09-2025 11:58

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